Shipping policy
Processing Time
Every order is embroidered after your order is placed.
- 21Thread Collection Orders: 3–9 business days
- Custom Embroidery Orders: 7–14 business days
Processing times may vary during busy periods, promotional events, or public holidays. If there are any significant delays, we'll keep you informed.
Delivery
We currently ship across Kuwait.
Orders are delivered through our trusted shipping partner to all supported areas.
Shipping Fees
- Standard shipping: 1 KWD
- Free shipping on orders of 25 KWD or more
Shipping charges are automatically calculated during checkout.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation.
Tracking information will be provided whenever available.
Delivery Delays
While we aim to deliver every order on time, delays caused by couriers, weather conditions, public holidays, or circumstances beyond our control may occasionally occur.
We appreciate your patience should any unexpected delays arise.
Incorrect Shipping Information
Please ensure your shipping address and contact information are accurate before placing your order.
21Thread is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Questions
If you have any questions about shipping or your order, please don't hesitate to contact us.
We're always happy to help.